Translation Services FAQ

Professional Document Translation — Your Questions Answered

1. What types of translation services do you offer?

We offer three main types of translation services:

• General Document Translation: Business documents, personal letters, contracts, emails, presentations, and general content
• Certified Translation: Immigration documents, legal papers, academic transcripts, and official records (IRCC and USCIS approved)
• Specialized Translation: Technical manuals, medical reports, legal contracts, marketing content, and other domain-specific materials with subject-matter experts

2. How much does translation cost?

Translation pricing depends on several factors:

• Language pair: Common languages vs. less frequently requested languages
• Document volume: Rates vary depending on total page count (1–3 pages, 4–10 pages, 11+ pages)
• Document complexity: Standard text versus technical, legal, or specialized content
• Turnaround time: Standard delivery versus rush or same-day service
• Additional services: Options such as notarization or hard-copy delivery

For accurate pricing tailored to your specific project, get a free quotation or contact us at requests@a2zlanguagehub.com.

3. How long does translation take?

Standard turnaround:

• Short documents (≤3 pages): 24-72 hours
• Medium projects (5-10 pages): 2-4 business days
• Large projects: ~2,000 words per day per translator

Rush options available:

• Same-day delivery (for urgent short documents)
• 24-hour turnaround
• Expedited multi-translator teams for large projects

Exact timelines provided in your quote based on your specific project.

4. What languages do you translate?

We translate 200+ languages including:

European: Spanish, French, German, Italian, Portuguese, Russian, Polish, Dutch, Swedish, Norwegian, Danish, Greek, Turkish, Ukrainian, Romanian, Hungarian, Czech

Asian: Mandarin Chinese, Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, Hindi, Punjabi, Urdu, Bengali, Tamil, Tagalog

Middle Eastern: Arabic, Hebrew, Farsi (Persian), Kurdish, Pashto

African: Swahili, Amharic, Somali, Yoruba, Zulu

We work with native-language translators for each language pair to ensure cultural and linguistic accuracy.

5. Who will translate my documents?

All translations are completed by professional translators who are:

• Native speakers of the target language
• Professionally trained translators (not just bilingual speakers)
• Specialized in relevant subject matter (for technical/medical/legal content)
• Certified (for official documents requiring certification)

For certified translations, we use:

• Canadian-certified translators (for IRCC submissions)
• ATA-certified translators (for USCIS submissions)

6. Do you maintain confidentiality?

Absolutely. Confidentiality is a cornerstone of our service:

• All projects handled with strict privacy protocols
• Secure file storage and encrypted transmission
• Professional confidentiality agreements with all translators
• NDAs available upon request
• No third-party sharing of your documents or data
• Compliance with GDPR and privacy regulations

7. What file formats do you accept?

We accept virtually any format:

Documents: PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), plain text (TXT)

Images: JPG, PNG, TIFF, BMP, scanned documents, photos from phone

Desktop Publishing: InDesign (INDD), Illustrator (AI), Photoshop (PSD)

Web & Technical: HTML, XML, JSON, XLIFF, PO files

Other: CAD drawings, subtitles (SRT/VTT), ebooks (EPUB)

If you have an unusual format, just ask — we can likely handle it.

8. Will you preserve my document formatting?

Yes, we preserve original formatting including:

• Fonts, colors, and styles
• Tables, charts, and images
• Headers, footers, and page numbers
• Bullets, numbering, and indentation
• Hyperlinks and cross-references

Delivery formats:

• Formatted PDF (matching original layout)
• Editable Word/Excel files
• Same format as source (when possible)

Complex desktop publishing or graphic-heavy documents may require additional DTP services.

9. Can you handle urgent or rush translations?

Yes, rush service is available:

• Same-day: For short urgent documents (≤3 pages)
• 24-hour: For documents up to 5 pages
• Expedited: Scale translator teams for large urgent projects

Rush fees apply based on urgency and project size. Contact us with your deadline and we'll confirm feasibility immediately.

10. How do I get started?

Getting started is simple:

1. Send your document: Via website, email (requests@a2zlanguagehub.com), or WhatsApp (+1-604-720-7721)
2. Specify requirements: Target language, deadline, any special instructions
3. Receive quote: We review and send detailed quote within hours
4. Approve & pay: Once approved, we begin immediately
5. Receive translation: Delivered by deadline as PDF or requested format

11. Do you offer proofreading and editing services?

Yes, we offer:

• Proofreading: Grammar, spelling, punctuation correction
• Editing: Style improvement, clarity, readability
• Bilingual review: Comparison against source for accuracy
• Cultural adaptation: Localization for target audience

Ideal for:

• Existing translations you want verified
• Content written in non-native language
• Marketing materials needing cultural polish
• Academic papers requiring native-level fluency

Proofreading rates are typically lower than full translation.

12. What if I need changes after delivery?

We stand behind our quality:

• Minor corrections (spelling, formatting, name updates): Free within scope
• Clarifications or alternate word choices: Included
• Substantive changes to original source content: May incur additional fees
• Rush re-delivery: Available if you need updated version urgently

We want you completely satisfied. Contact us with any concerns and we'll address them promptly.

13. Do you translate websites and marketing materials?

Yes, we specialize in marketing translation and localization:

• Website content (HTML, CMS integration)
• Marketing campaigns and ad copy
• Product descriptions and catalogs
• Brochures, flyers, and promotional materials
• Social media content
• Email marketing campaigns
• SEO-optimized content for international markets

Our marketing translators adapt messaging for cultural resonance, not just literal translation.

14. Are translations guaranteed to be accepted by institutions?

For certified translations:

• We guarantee acceptance by IRCC (Canadian immigration)
• USCIS compliant for U.S. immigration
• Accepted by universities, courts, and government agencies
• Meet WES, IQAS, ICES, CES credential evaluation requirements

For general translations:

• Professional quality from qualified translators
• If you have specific requirements from the receiving party, share them with us upfront

15. Can you translate handwritten documents?

Yes, but with considerations:

• Document must be legible
• Handwriting should be clear (not overly stylized)
• May require additional review time
• If partially illegible, we'll note unclear sections

Tip: If possible, provide a typed/printed version alongside the handwritten original for comparison and accuracy.

16. Do you offer volume discounts?

Yes, volume discounts available for:

• Large one-time projects (typically 10,000+ words)
• Ongoing translation agreements
• Multiple documents in same language pair
• Corporate accounts with regular needs

Contact us for a custom quote based on your specific volume and requirements.

17. What payment methods do you accept?

We accept:

• Credit/debit cards (Visa, Mastercard, Amex)
• PayPal
• E-transfer (Canada)
• Bank transfer/wire
• Corporate invoicing (for established accounts)

Payment typically due before delivery, though arrangements can be made for large corporate projects.

18. Do you work with businesses and government agencies?

Absolutely. We serve:

• Small businesses and startups
• Large corporations and enterprises
• Government agencies and municipalities
• Law firms and legal departments
• Healthcare providers and hospitals
• Educational institutions
• Non-profits and NGOs

We can accommodate procurement processes, vendor registration, and corporate billing requirements.

19. Can you translate WhatsApp chat messages and screenshots?

Yes, we translate WhatsApp conversations for various purposes:

Common use cases:

• Immigration applications: Proving genuine relationship for spousal/partner sponsorship
• Legal proceedings: Evidence in court cases, family law matters
• Business disputes: Documentation of business communications
• Documentation: Personal or family record keeping

What we provide:

• Line-by-line certified translation of all messages
• Preservation of timestamps and sender names
• Translation of emojis and cultural context
• Professional formatting for official use
• Notarization available upon request

How to submit chat messages:

1. Export chat: WhatsApp → Chat → Export Chat (without media or with media)
2. Screenshot method: Take clear screenshots of entire conversation
3. Format: PDF, images, or .txt export file
4. Send to us: Via website, email, or WhatsApp

Pricing: Based on word count or number of pages when formatted

Formatting options:

• Table format with columns (Date/Time, Sender, Message, Translation)
• Side-by-side format (Original | Translation)
• Sequential format (Original message followed by translation)

Privacy & confidentiality: All conversations handled with strict confidentiality. We sign NDAs upon request.

Typical turnaround: 2-3 days for standard length conversations, rush service available

Tip: For immigration, include complete conversation context (dates, participants) and specify if IRCC certification is required.

Ready to Get Your Documents Translated?

Have more questions? Email us at requests@a2zlanguagehub.com or call/WhatsApp: +1-604-720-7721