A2Z Language Hub
Interpretation services including on-site, over-the-phone and video remote interpretation

Interpretation Services FAQ

Professional Interpreting — Your Questions Answered

1. What types of interpretation services do you offer?

We provide four main interpretation modalities:

2. How quickly can I get an interpreter?

Availability by type:

Factors affecting availability:

Contact us immediately for urgent needs — we'll do our best to accommodate.

3. How much does interpretation cost?

Interpretation pricing varies by type and duration:

Factors affecting cost:

For accurate pricing tailored to your specific needs, get an interpretation quotation or contact us at requests@a2zlanguagehub.com.

We provide exact quotes based on your specific requirements.

4. What is the difference between OPI, VRI, and on-site interpretation?

FeatureOPIVRIOn-Site
ConnectionPhone/audio onlyVideo callPhysical presence
Visual cuesNoneYes (video)Full (in-person)
SetupImmediateQuick (device needed)Scheduled appointment
Best forSimple conversations, phone callsMedical visits, meetingsConferences, legal, complex events
CostLowest (per minute)Medium (per session)Highest (hourly + travel)
Cultural mediationLimitedModerateFull

Choose OPI for quick phone consultations, simple information exchange

Choose VRI when visual communication matters but in-person isn't necessary (medical appointments, virtual meetings)

Choose On-Site for complex situations requiring full presence, cultural mediation, or extended duration (conferences, court, medical procedures)

5. What languages are available for interpretation?

We provide interpretation in 200+ languages including:

Most requested: Spanish, Mandarin, Cantonese, French, Arabic, Korean, Vietnamese, Tagalog, Russian, Portuguese, German, Japanese, Hindi, Punjabi, Farsi

European: Italian, Polish, Ukrainian, Romanian, Greek, Turkish, Dutch, Swedish

Asian: Thai, Indonesian, Malay, Bengali, Tamil, Urdu, Nepali, Burmese, Khmer

African: Somali, Swahili, Amharic, Tigrinya, Yoruba, Zulu

Middle Eastern: Hebrew, Kurdish, Pashto, Dari

ASL: American Sign Language interpretation available

Note: Availability varies by service type (OPI/VRI vs. on-site) and location. Rare languages may require advance scheduling.

6. Are your interpreters certified?

Yes, our interpreters are professionally qualified:

Medical Interpreters:

Legal Interpreters:

ASL Interpreters:

General Interpreters:

7. Can you provide interpreters for medical appointments?

Yes, we specialize in medical interpretation:

Available for:

Our medical interpreters:

Available via: OPI, VRI, or on-site (your choice based on situation)

8. Do you provide legal interpretation for court proceedings?

Yes, we provide legal interpretation for:

Court settings:

Legal consultations:

Our legal interpreters:

9. How do I book an interpreter?

For OPI/VRI (quick/same-day):

  1. Call us at +1-604-720-7721 or email requests@a2zlanguagehub.com
  2. Specify language needed and type of call (OPI or VRI)
  3. We can connect you immediately or schedule for specific time
  4. Payment via credit card or corporate account

For On-Site/ASL (advance booking):

  1. Contact us with: Date, time, location, language, event details, estimated duration
  2. We confirm availability and provide quote
  3. You approve and provide booking details
  4. We assign interpreter and send confirmation
  5. Interpreter arrives on-time at location

Pro tip: Book as far in advance as possible to ensure availability, especially for:

10. What is your cancellation policy?

OPI/VRI:

On-Site Interpretation:

ASL Interpretation:

Emergency cancellations (illness, family emergency, weather) considered case-by-case.

Note: Specific terms provided in your booking confirmation. Corporate accounts may have negotiated terms.

11. Do you provide interpretation for conferences and events?

Yes, we specialize in conference interpretation:

Event types:

Available modes:

We provide:

Contact us early in your planning process for best availability and pricing.

12. What equipment is needed for VRI?

Minimum requirements:

Supported platforms:

We provide:

13. Do interpreters maintain confidentiality?

Absolutely. Confidentiality is paramount:

Professional standards:

We do NOT:

Additional protections:

14. Can interpreters provide cultural mediation?

Yes, interpreters can provide cultural context when appropriate:

Cultural mediation includes:

When needed:

Interpreters remain impartial while facilitating cultural understanding between parties.

15. What if the interpreter arrives late or doesn't show up?

Our reliability guarantee:

If issues arise:

We maintain 99%+ on-time reliability. Your time is valuable and we respect commitments.

16. Do you offer interpretation for telehealth appointments?

Yes, perfect for telehealth:

How it works:

  1. You connect to doctor via telehealth platform (Zoom, Doxy.me, etc.)
  2. We join as interpreter via VRI
  3. Three-way video call with patient, doctor, and interpreter
  4. Interpreter facilitates communication in real-time

Benefits for telehealth:

17. Can you provide consecutive and simultaneous interpretation?

Yes, we offer both modes:

Consecutive Interpretation:

Simultaneous Interpretation:

Note: Simultaneous interpretation requires:

18. Do you provide interpretation for Deaf and hard-of-hearing individuals?

Yes, we have certified ASL interpreters:

Services include:

Settings:

Our ASL interpreters are:

Ready to Book an Interpreter?

Request Interpretation Quote Contact Us

Have more questions? Email us at requests@a2zlanguagehub.com or call/WhatsApp: +1-604-720-7721