Process & Turnaround

A clear, predictable workflow and timelines—so you know exactly what happens after you contact us.

At-a-glance timeline

• Quote: same business day (often within hours)
• Short translations (≤3 pages): 24–72 hours
• Certified copies / notarization: +1 business day
• Transcription (≤30 min audio): 1–3 business days
• Interpreting (on-site, OPI, VRI, ASL): same-day to scheduled

Our process

1) Inquiry & quote

Send your files or details. We review language pair, purpose (IRCC/legal/academic/business), volume, formatting, and deadline, then provide a transparent estimate.

2) Scope & confirmation

We confirm deliverables (PDF/printed/notarized copies, captions/subtitles, glossary/terminology, style), price, and timeline. Rush options available.

3) Assignment

Your project is matched to a qualified professional (subject-matter expert for legal/medical/technical/marketing; certified translators where required).

4) Production

• Translation: draft → self-review → optional second-linguist QA
• Transcription: verbatim or clean-read, timestamps/speaker labels as needed
• Interpreting: scheduling and briefing; OPI/VRI quick-connect or on-site logistics

5) Quality assurance

Formatting checks, consistency review, spot QA against source, and purpose-fit (e.g., IRCC/court requirements).

6) Delivery

Digital PDF by default. Printed and notarized copies can be mailed/couriered. For captions: SRT/VTT as requested.

7) Post-delivery support

Minor adjustments and re-exports (formatting, names, dates) are included within scope. Ask if you need certified copies later.

Turnaround guide

Translation

• Personal docs (certificates, IDs, transcripts): 24–72h
• Business/legal/technical (≤1,500 words): 1–3 business days
• Larger volumes: ~2,000 words/day/translator (with scaling options)

Certified translation

Same as above; allow +1 day for printing/notarization and shipping if required.

Transcription

• ≤30 minutes audio/video: 1–3 business days
• Add time for timestamps/speaker labels or poor audio quality.

Interpreting

• OPI/VRI: same-day or scheduled; quick-connect available
• On-site / ASL: typically 1–5 business days to schedule (urgent options possible)

What affects turnaround?

• Volume & complexity (legal/medical/technical, formatting, images/tables)
• Language pair & availability
• Certification/notarization & shipping
• Audio quality (for transcription)
• Scheduling constraints (on-site/ASL)

How to speed things up

• Share final files, editable formats, and deadline upfront
• Provide context: purpose, reference docs/glossaries, style preferences
• For certified work: confirm name spellings and number of copies early
• For interpreting: send date/time, location/time-zone, languages, agenda

FAQs

Can you handle rush requests?

Yes. We prioritize urgent jobs and can scale teams when appropriate. Rush fees may apply.

Are certified translations accepted by IRCC, courts, and universities?

Yes. We meet official requirements; notarized and printed copies available.

How do I receive deliverables?

Standard delivery is a secure PDF. Printed/notarized copies can be mailed or couriered.

Do you sign NDAs?

Absolutely. We follow strict confidentiality protocols and can sign your NDA.

Ready to begin?